Application intake
Receives and triages applications from every channel.
Application intake & triage
Citizen Services Worker
Public-sector service delivery.
Built for government: intake, eligibility, case progression and correspondence, in Arabic and English, inside a sovereign deployment.
Capabilities
What Citizen Services handles.
Six things the Citizen Services Worker owns, every day, across your business.
Eligibility assessment
Assesses eligibility against policy rules, with the reasons recorded.
Eligibility assessment
Case progression
Moves cases through each step and tracks service levels.
Case progression & SLA tracking
Citizen correspondence
Writes clear correspondence in Arabic and English.
Citizen correspondence
Decision auditability
Records every recommendation and human decision for review.
Full decision auditability
Sovereign deployment
Runs inside a sovereign, government-controlled environment.
Sovereign deployment ready
How it works
From connected data to action.
- 1
Receives
Takes applications from portals, email and service counters.
- 2
Assesses
Checks information and eligibility against policy.
Real-time comparisonLive
Cases within SLA
- 3
Progresses
Routes cases, requests information and tracks SLAs.
Risk identified
Housing applications nearing an SLA breach
Likely impact: HighAlert details - 4
Responds
Communicates decisions and keeps a full audit trail.
Action routed
Reassign cases to available officers
- Owner
- Service Delivery Lead
- Status
- Tracked to closure
Outcomes
What changes for your team.
Faster services
Citizens get answers in days, not weeks.
Consistent decisions
Policy is applied the same way every time.
Full accountability
Every decision can be explained and audited.
On the current release plan shown as architecture, not shipped capability.
Connects to
Works with the data you already have.
Runs on the HIVENOX Brain alongside every other Worker the same data model, the same governance and the same memory.
Government portals- Case management
- Identity services
- Policy rules
Document archives
Email and SMS
Social media & Growth workers
More Social media & Growth workers.
Register interest in the Citizen Services Worker.
Tell us where the Citizen Services Worker would make the biggest difference, and we will keep you close to the release plan.