Disconnected systems
Work orders, claims, evidence and contractor records live in different tools with no shared key.
HIVENOX Maintenance OS
Every job, every claim and every dollar under control.
One intelligent platform to schedule, evidence, assure and account for maintenance and construction work.
The problem
Where maintenance businesses lose money
The same six problems show up in Australia and Saudi Arabia, and more staff does not fix them.
Reactive maintenance
Assets fail before anyone acts. Statutory checks are missed or undocumented.
Unknown job profit
Labour, materials and subcontract costs are not tied to the job until month-end, if at all.
Claims paid without proof
Duplicate, split or unevidenced claims are found in audit, after the money has gone.
Compliance by sample
Reviewers check a small fraction of jobs. Problems in the rest are never seen.
Local rules bolted on
Arabic documents, Hijri dates, ZATCA e-invoicing, GST and Security of Payment handled outside the system.
The platform
One platform. Seven connected suites.
A single property and asset record sits under every job, claim, invoice and decision.
Maintenance & Asset Care
Assets, triage, work orders, PPM, inspections, warranty
Finance OS
Ledger, AP/AR, claims, retention, job cost, GST / VAT
Project AI
Contracts, scheduling, procurement, variations, handover
HIVENOX
Brain
8 AI Workers · Rule engine
Evidence store · Audit trail
Compliance & Assurance AI
Rules, claim and evidence checks, audit packs
Analytics Suite
Dashboards, portfolio view, forecasting, board packs
Mobile Apps
Offline field app for technicians, inspectors and approvers
Platform Services: identity and delegations, workflow, integrations and API, English / Arabic localisation.
How it works
From request to paid claim, in one connected flow
Every step is visible, every responsibility is clear, and every job leaves a complete record.
01
Request
Any channel: web, phone, email, WhatsApp, app
AI classifies trade and urgency
02
Triage & approve
Priority matrix sets the SLA clock
Duplicate requests grouped
03
Dispatch
Right contractor by trade, zone, capacity and credentials
Expired licence blocks allocation
04
Execute & evidence
Offline mobile: photos, time, materials, sign-off
Completion blocked until evidence is complete
05
Verify & assure
Evidence and claim checked against scope and rates
A person decides every exception
06
Bill & pay
Tax invoice, payment run, retention
GST / Peppol or VAT / ZATCA
07
Asset history
Cost, warranty and repeat visits on the asset
Feeds planned maintenance
The dark panels show where AI Workers and rules act at each step.
Maintenance & Asset Care
From reactive call-outs to planned, evidenced, cost-controlled maintenance
Asset register
One record per property, building, unit, asset and element, with full attendance history.
Inspections
Guided templates, condition scoring and AI defect detection from images.
AI request triage
Trade, urgency and duplicates identified from text and photos, in English or Arabic.
Scope & rates
Condition to costed scope, priced from the rate schedule in force.
Work orders & SLAs
Response, attend and complete clocks with breach alerts and pause reasons.
Warranty & DLP
Repeat work inside a warranty window is flagged and redirected.
Planned maintenance
A statutory calendar (fire, lifts, electrical) generates work orders ahead of the due date.
Stores & van stock
Materials issued to the job and costed as they are used.
Finance OS
Built for construction and maintenance finance
Know the real cost and margin of every job, contract and project, and stay compliant in both markets.
1
Progress claims & invoicing
Schedule of values, variations, retention and certified-vs-claimed tracking.
2
Job costing & WIP
Budgets, commitments, forecast-to-complete and margin fade alerts (AASB 15 / IFRS 15).
3
Payables with AI capture
English and Arabic invoice reading, duplicate checks, 3-way match to PO and completed job.
4
Retention & guarantees
Payable and receivable retention, bank guarantees and bonds, automatic release schedules.
5
Ledger, cash & payroll links
Multi-entity, multi-currency ledger, bank reconciliation, timesheets to job cost.
AUSTRALIA
- GST codes and BAS worksheet
- Peppol e-invoicing
- Security of Payment claims and schedules
- NSW retention trust reporting
- TPAR data; STP and Payday Super payroll export
SAUDI ARABIA
- VAT 15% engine and return data
- ZATCA Phase 2 (Fatoora) clearance and reporting
- Bilingual tax invoices with QR
- Withholding tax and Zakat support
- Mudad / WPS and GOSI payroll export
Project AI
Project control, and a clean handover into maintenance
Construction information should not disappear when the project team leaves site.
Contracts & scheduling
AS 4000, AS 2124, ABIC and FIDIC terms; P6 / MS Project import; delay and EOT register.
Variations with time-bars
Raised on mobile with evidence, priced from rates, notice deadlines tracked per clause.
Procurement
Requests, quote comparison, bilingual POs, goods receipt with photos, local content tracking.
Quality, safety & subcontractors
ITPs, defects, permits, incidents; licences, insurances, CR, GOSI and Nitaqat certificates.
ConstructionPractical completionDigital asset recordPlanned maintenanceOperations & renewal
Installed assets, warranties and O&M manuals move into the asset register at handover and start their maintenance plans automatically.
Compliance & Assurance AI
Check every record every night, not a sample
Only real exceptions are put in front of people.
Every recordchecked in the nightly cycle, by design
5specialist assurance workers
0decisions made by the machine
The nightly cycle
- 1CollectExtracts reconciled to control totals
- 2LinkRecords joined to one property; unmatched ones reported
- 3EvaluateVersioned rules: claim vs order, rates, evidence, warranty
- 4TriageMateriality, clustering, queue sized to reviewer capacity
- 5DecideA named officer accepts, queries or rejects, with a reason
- 6KeepHash-chained history and sealed evidence packs
OverclaimsDuplicate and split claimsRates outside the scheduleReused or off-site photosWork inside warrantyContractor patterns across contracts
AI Workers
HIVENOX Brain and eight AI Workers
AI does the reading, matching and ranking. People make the decisions.
Delivery Assurance
SLAs, completion checks, schedule risk
Commercial Intelligence
Rates, variations, forecast to complete
Document Intelligence
Invoices, contracts, certificates, in English and Arabic
Compliance & Quality
Credentials, statutory checks, hold points
Procurement & Supply
Quote comparison, supplier risk, stock
Design & BIM
Model-to-asset at handover, quantities
Risk & Anomaly
Duplicates, outliers, defect triage
Executive & Portfolio
Briefings, forecasts, board packs
Mobile Apps
One mobile app, switched on by role
Offline-first for the field. Evidence is captured once, on the device, with its time and place.
9:41HIVENOX
My day
SLA 2h 10mWO-24817 · Leaking tapDue 11:30
PPM · Fire panel testCertificate required
EmergencyWO-24822 · AC not coolingOn the way
Approval · PO 3,450Within your limit
Illustrative screen
Field Technician
Jobs, navigation, check-in, photos, materials, time, sign-off
Inspector & Scoping
Guided inspections, on-device defect detection, quantities
Supervisor & Approvals
POs, variations, claims and timesheets within delegation
Contractor
Accept jobs, compliance wallet, claims and payment status
Occupant
Report a repair with photos, book access, rate the job
Executive
KPI tiles, critical alerts, daily AI briefing
Works with no signalEnglish / Arabic (RTL)Face redaction on deviceBiometric sign-in, remote wipeNo continuous tracking
Two markets, one codebase
Built for Australia and Saudi Arabia
Market behaviour is configuration, not a separate product.
| Capability | AUSTRALIAAustralia edition | SAUDI ARABIASaudi Arabia edition |
|---|---|---|
| Language & dates | English; FY 1 July to 30 June | Arabic (RTL) and English; Hijri and Gregorian; Sunday to Thursday week |
| Tax | GST 10%, BAS, TPAR | VAT 15%, Zakat support, withholding tax |
| E-invoicing | Peppol | ZATCA Phase 2 (Fatoora) |
| Payment rules | Security of Payment Acts; retention trust (NSW) | Contract-driven (FIDIC); performance and advance-payment bonds |
| Payroll links | STP Phase 2; Payday Super (from 1 July 2026) | Mudad / WPS; GOSI; Qiwa |
| Supplier checks | ABN, licences, insurances, modern slavery | CR (Wathq), VAT number, GOSI, Nitaqat, local content |
| Identity | Microsoft Entra ID | Microsoft Entra ID; Nafath |
| Data location | Azure Australia East | In-Kingdom Azure hosting; Sovereign dedicated option |
| Security frameworks | Essential Eight, ISO 27001, IRAP pathway | NCA ECC and CCC; PDPL |
Regulatory items are summaries for planning. Each deployment is confirmed with local legal and tax advisers.
Architecture & security
Enterprise architecture, with controls built into the infrastructure
Microsoft Azure, deployed per country, with controls enforced in the infrastructure itself.
Experience
Web app (EN/AR) · Mobile apps · Public REST API & webhooks · Power BI Embedded
Application
Finance, Project, Maintenance and Compliance modules · Rule engine · Workflow & delegations · HIVENOX Brain
Data & events
Operational database with row-level security · Event bus · Immutable evidence store · Append-only audit history · Lakehouse
Infrastructure
Azure region stamps (Australia East / Saudi Arabia) · Entra ID · Key Vault · Infrastructure as code · Monitoring & SIEM
Data stays in-country
Region-pinned tenants; backups kept in-region.
Encrypted everywhere
TLS in transit, AES-256 at rest, customer-managed keys for Sovereign.
Identity & delegations
SSO, MFA, step-up approval, segregation of duties.
Tamper-evident history
Hash-chained audit trail and immutable evidence.
Privacy by design
Personal data masked before the operational zone.
Editions
Editions and packaging
Three tiers, three domain editions and two market editions, all on one intelligence foundation.
CORE
Control every job, asset and dollar in one intelligent workspace
- Up to 3 active projects
- 1–2 legal entities
- Standard AI Workers
- Standard connectors
- Regional cloud; Arabic optional
- Business-hours support
ENTERPRISE
Turn every contract and property into portfolio-wide intelligence
- Around 10–30 projects
- Both domain suites
- Advanced AI Workers
- Enterprise integrations
- Customer-selected region; Arabic included for GCC
- Priority support
SOVEREIGN
Secure maintenance intelligence for nationally significant programs
- Contractually defined capacity
- Custom AI Workers
- Dedicated infrastructure
- Sovereign integration environment
- Customer-managed keys
- 24/7 support
DOMAIN EDITIONS
ContractorControls delivery and margin
Developer & Asset OwnerProtects the investment case
Government HousingImproves service transparency
Annual licence. Pricing depends on scope, modules, integrations and market; implementation and managed services are scoped separately.
Who we work with
Built for organisations that run high volumes of contracted work
Clients who manage large volumes of contracted work, evidence and payments.
Public & community housing providers
Full-population assurance, planned maintenance compliance, tenant-friendly service
Facilities & maintenance contractors
Dispatch, SLAs, evidence that proves delivery, faster claim-to-cash
Construction contractors
Job cost, margin control, progress claims, Security of Payment, retention
Developers & asset owners
Asset records from handover, warranty recovery, lifecycle and capital planning
KSA government & giga-project suppliers
ZATCA, Arabic-first documents, Saudization and local content, in-Kingdom hosting
Other public asset owners
Health, education, transport and councils with contracted maintenance
Partners
Partner with HIVENOX
We are building a partner ecosystem across Australia and the GCC.
Implementation & integration partners
Configure, migrate and integrate the platform with ERP, payroll and field systems
Certified delivery methodology, project referrals
Channel & reseller partners (KSA / GCC)
Sell and support HIVENOX in-market with Arabic-speaking teams
Margin on licences, joint go-to-market
Technology partners
E-invoicing providers, payroll, banks, IoT/BMS, GIS, document and BIM platforms
Listed connectors, co-marketing
Contractor & FM alliances
Shared projects where collaboration is needed; separation where confidentiality matters
Alliance workspaces, shared dashboards
Pilot & co-development partners
Government agencies and housing providers shaping new rule families and modules
Early access, rules built from your contracts
Partners get:Sandbox accessPublic API and webhooksEnablement and certificationJoint solution designShared pipeline
How we deliver
Measured, not assumed
No benefit is claimed until the starting point has been measured with you.
Map your processes, systems, contracts and data sources.
Measure today's response times, review effort, costs and coverage.
Set up modules, rules from your contracts, rates, roles and integrations.
Run on your real data with no one relying on it; tune accuracy.
Teams work the queues and apps; decisions are recorded.
Report results against the baseline and agree next steps.
WHAT WE MEASURE WITH YOU
Records screened
Duplicate claims found before payment
Evidence review time
Emergency attendance on time
Planned maintenance on time
Warranty overlaps identified
Days from claim to cash
Contractor SLA performance
Why HIVENOX
A working platform, a clear authority boundary and deep local compliance
Already running
The core HIVENOX platform behind Maintenance OS is in operational use with a construction client in the UAE: project control, procurement, approvals, retention and receivables.
Honest by design
Every finding explains itself, people make every decision, and no result is claimed before a baseline is measured.
Local from day one
Arabic-first documents and ZATCA for Saudi Arabia; GST, Security of Payment and onshore hosting for Australia.
Construction to maintenance
One record from the build through handover, maintenance, warranty and renewal.
Built by HIVENOX Technologies
Sydney-based, led by a Microsoft-certified founder with 12+ years across data engineering, IT management and finance, serving Australia and the GCC.
